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What Governs Your Account on ac5

Access to ac5 depends on your local law and whether your region is eligible. These terms set out how your account, wallet activity, and personal data are handled — read them before you deposit via bKash, Nagad, or Rocket.

Jurisdiction-aware accessbKash, Nagad, Rocket coveredAccount and wallet rulesData handling outlinedBangladesh-focused policy
ac5 What Governs Your Account on ac5
ACCOUNT AND DATA STANDARDS

How We Handle Your Data and Account Security

We keep your personal information only as long as your account is active or as required to meet legal obligations. You can request a summary of what we hold, ask for corrections, or close your account at any time through the Help Centre. Account security relies on OTP verification tied to your registered mobile number — the same number linked to your bKash or Nagad wallet.

Data Retention

Personal data is held for the duration of your account plus any period required by applicable law. We do not sell your data to third parties or use it for unrelated marketing.

Cookie Use

We use session cookies to keep you logged in across your mobile browser and to remember your wallet preference between visits. You can clear cookies from your browser settings at any time.

Account Security

Every login triggers an OTP sent to your registered number. If you notice an unrecognised session, contact support immediately and we will freeze the account while we investigate.

Data Requests

To request a copy of your data, correct an error, or ask for deletion, open a ticket via email or the Help Centre. We respond to verified data requests within seven business days.

LEGAL CONTACT PATHS

Reach Us About Policy or Account Issues

If a specific term is unclear, or you need to raise a dispute about your account or wallet, our support team handles policy queries separately from general gameplay help. Raise your issue through any of the channels below and reference your account ID so we can pull the right records quickly.

Team online

Live Chat

Available directly from your account dashboard. For policy and account disputes, select the legal or account category so your query reaches the right team without delay.

Email Support

Send your query with your registered mobile number and a brief description. We aim to reply within one business day for policy-related matters.

Account Help Centre

The Help Centre covers account verification steps, wallet dispute processes for bKash and Nagad transactions, and how to request a data summary or account closure.

Common Questions About Your Legal Rights

These are the questions we get most often about account rules, data, and policy on ac5. If yours is not covered here, reach us through live chat or email.

You must be of legal age in your jurisdiction and reside in a region where online gaming is permitted under local law. Eligibility is your responsibility to confirm before opening an account.

Any verified wallet balance is returned to the original payment method — bKash, Nagad, or Rocket — after identity verification is complete. Timelines depend on the payment provider's processing schedule.

We post updated terms on this page and they take effect immediately. We recommend checking this page periodically. Continued use of your account after an update means you accept the revised terms.

Open a support ticket via email or the Help Centre, include your registered mobile number, and specify what you need. We handle verified data requests within seven business days.

We store your registration details, transaction records including bKash and Nagad activity, login history, and any identity documents submitted for verification. Data is held only as long as required.

We do not sell your data. We may share information with payment processors like bKash, Nagad, and Rocket to complete transactions, and with authorities if required by applicable law.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.